lakiwn Casino — Privacy Policy

1 Who We Are

This Privacy Policy is issued by the lakiwn online gaming platform, operating at https://lakiwn.cam ("lakiwn," "we," "us," or "our"). lakiwn is an online casino and gaming platform serving players across the Philippines, offering live casino games, slots, sports betting, bingo, mines, cricket markets, and related services.

For the purposes of this policy, lakiwn acts as the data controller in respect of all personal data collected from registered players, prospective players, and visitors to the platform. As data controller, lakiwn is responsible for determining the purposes and means of processing your personal data and for ensuring that such processing is conducted lawfully and transparently.

This Privacy Policy applies to all personal data collected through the lakiwn platform, including data collected during account registration, identity verification, financial transactions, gameplay activity, customer support interactions, and general platform use. It applies to all players located in the Philippines and, to the extent applicable, to players in other jurisdictions who access the platform.

2 Data We Collect

lakiwn collects personal data across several categories depending on the nature of your interaction with the platform. The following table summarises the primary categories of personal data we collect and why:

3 How We Collect Data

lakiwn collects personal data through the following means:

3.1 Direct Collection

You provide data directly to lakiwn when you register an account, complete identity verification, make a deposit or withdrawal, contact customer support, respond to promotions, or interact with any feature of the platform that requires you to submit information.

3.2 Automated Collection

When you visit and use the lakiwn platform, we automatically collect certain technical and usage data through server logs, cookies, and similar tracking technologies. This includes your IP address, device identifiers, browser characteristics, and information about how you navigate the platform. See Section 7 for full details on our use of cookies.

3.3 Third-Party Sources

lakiwn may receive data about you from third parties where this is permitted by law and relevant to our operations. These sources may include:

• Payment processors (GCash, PayMaya) confirming transaction status;
• Banking partners (BPI, BDO, Metrobank) confirming transfer completion;
• Identity verification service providers assisting with KYC compliance;
• Fraud prevention and anti-money laundering screening services;
• Regulatory bodies such as PAGCOR, where information is provided as part of our compliance obligations.

4 How We Use Your Data

lakiwn processes your personal data for the following purposes:

• Account management: Creating, maintaining, and operating your lakiwn account, including authentication and access control;
• Identity and age verification: Confirming that you are who you say you are and that you meet the minimum age requirement of 21 years under Philippine gambling regulations;
• Payment processing: Facilitating deposits and withdrawals in Philippine Pesos through GCash, PayMaya, and supported banking channels;
• Service delivery: Enabling you to access and play all games and features available on the lakiwn platform;
• Regulatory compliance: Meeting our obligations under applicable gaming regulations, anti-money laundering laws, and data protection legislation including the Philippine Data Privacy Act;
• Fraud prevention and security: Detecting, investigating, and preventing fraudulent activity, unauthorised account access, and abuse of platform features;
• Responsible gaming: Monitoring player activity to identify potential gambling harm indicators and facilitating access to responsible gaming tools including deposit limits and self-exclusion;
• Customer support: Responding to your enquiries, resolving disputes, and providing technical assistance;
• Platform improvement: Analysing anonymised usage data to improve the performance, reliability, and features of the lakiwn platform;
• Marketing communications: Where you have provided your consent, sending you information about lakiwn promotions and new features. You may withdraw this consent at any time through your account settings.

5 Legal Basis for Processing

Under applicable data protection law including the Philippine Data Privacy Act of 2012, lakiwn processes your personal data on one or more of the following legal bases:

• Contractual necessity: Processing required to perform our contract with you — i.e., to operate your account and provide gaming services;
• Legal obligation: Processing required to comply with applicable laws including gaming regulations, anti-money laundering requirements, and data protection obligations;
• Legitimate interests: Processing conducted for purposes of fraud prevention, platform security, and improving our services, where these interests are not overridden by your data protection rights;
• Consent: Processing for marketing communications and certain optional platform features, where you have given your explicit consent. You retain the right to withdraw consent at any time.

6 Sharing Your Data

lakiwn does not sell your personal data. We share your data only in the following limited circumstances and only to the extent necessary:

6.1 Service Providers

We engage trusted third-party service providers to assist us in operating the lakiwn platform. These include payment processors, identity verification partners, cloud hosting providers, and customer support technology vendors. All service providers are contractually required to process your data only on our instructions and to maintain appropriate security measures.

6.2 Regulatory and Legal Disclosure

lakiwn may disclose your personal data to PAGCOR, law enforcement authorities, courts, or other government bodies where we are legally required to do so, or where disclosure is necessary to prevent or detect crime, protect public safety, or comply with a court order or regulatory direction.

6.3 Business Transfers

In the event of a merger, acquisition, or sale of all or part of our business, your personal data may be transferred to the relevant successor entity as part of that transaction. You will be notified of any such transfer and of any material changes to how your data is processed as a result.

7 Cookies & Tracking Technologies

lakiwn uses cookies and similar tracking technologies to operate and improve the platform. The categories of cookies we use are as follows:

• Strictly necessary cookies: Required for the platform to function. These include session authentication cookies that keep you logged in to your lakiwn account during a session. These cannot be disabled without breaking core platform functionality.
• Functional cookies: Store your preferences such as language settings and previously selected game categories to provide a more personalised experience on the lakiwn platform.
• Analytics cookies: Collect anonymised data about how you use the platform — pages visited, session length, features accessed — to help us improve performance and user experience. This data is aggregated and does not identify you individually.
• Security cookies: Support fraud detection and security features by allowing lakiwn to identify anomalous access patterns associated with unauthorised account use.

You can manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the lakiwn platform, particularly session and security cookies which are essential to account access.

8 Data Retention

lakiwn retains your personal data for as long as necessary to fulfil the purposes for which it was collected, subject to the following retention guidelines:

• Account data: Retained for the duration of your active account and for a minimum of five (5) years following account closure, to comply with anti-money laundering and gaming regulatory requirements;
• Financial transaction data: Retained for a minimum of seven (7) years from the date of the transaction in accordance with financial record-keeping requirements under Philippine law;
• Identity verification documents: Retained for the duration required by applicable KYC and AML regulations, typically a minimum of five (5) years following the end of the business relationship;
• Customer support records: Retained for three (3) years from the date of the last interaction for dispute resolution and quality assurance purposes;
• Marketing consent records: Retained until you withdraw your consent or for three (3) years from the last consent interaction, whichever is earlier.

When personal data is no longer required for the purposes set out in this policy and no legal retention obligation applies, lakiwn will securely delete or anonymise that data.

9 Data Security

lakiwn implements a comprehensive range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the lakiwn platform;
• Encryption of sensitive data fields including passwords and financial account references at rest in our database systems;
• Access controls limiting internal access to personal data to authorised personnel on a need-to-know basis;
• Two-factor authentication requirements for administrative access to systems containing personal data;
• Regular security assessments and penetration testing conducted by independent security professionals;
• Incident response procedures to detect, report, and respond to personal data breaches promptly.

While lakiwn takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You also play a role in protecting your account by maintaining a strong, unique password and not sharing your lakiwn login credentials with anyone. If you believe your account has been compromised, contact our support team immediately.

10 Your Rights

Under the Philippine Data Privacy Act of 2012 and applicable international data protection standards, you have the following rights in relation to your personal data held by lakiwn. We take these rights seriously and have processes in place to honour them:

To exercise any of these rights, contact the lakiwn data privacy team through the support channels described in Section 13. We will respond to all data subject requests within 30 calendar days. Where a request is complex or numerous, we may extend this period by a further 30 days with notice. We may need to verify your identity before processing a request to ensure data is not disclosed to an unauthorised party.

11 Children's Privacy

The lakiwn platform is strictly intended for adults who are 21 years of age or older in accordance with Philippine gambling regulations. lakiwn does not knowingly collect personal data from individuals under the age of 21. Age verification is conducted as a mandatory step during account registration, and any account found to belong to a person under 21 will be immediately and permanently closed.

If you believe that a person under 21 has registered an account on the lakiwn platform or that their personal data has been collected without appropriate verification, please contact our support team immediately. We will investigate and take appropriate action, including deleting any improperly collected data, without undue delay.

12 Policy Updates

lakiwn reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or the services we offer. When we make material changes to this policy, we will notify registered players by posting a prominent notice on the lakiwn platform and, where feasible, by sending a notification to your registered email address or mobile number.

The date of the most recent revision is indicated at the top of this policy under "Last updated." Continued use of the lakiwn platform following the posting of an updated Privacy Policy constitutes your acknowledgement of the revised terms. We encourage you to review this page periodically to stay informed about how lakiwn protects your personal data.

13 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way lakiwn processes your personal data, please contact our data privacy team through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week through the lakiwn platform. This is the fastest way to reach a member of our support team.
• Support Email: [email protected]

When submitting a data-related request, please include your full registered name, the email address or mobile number associated with your lakiwn account, and a clear description of your request. This will help us locate your records and respond as efficiently as possible.

We aim to acknowledge all privacy-related enquiries within 48 hours and to provide a substantive response within 30 calendar days. For formal data subject rights requests, the 30-day response window begins from the date on which we have confirmed your identity and received all information necessary to process your request.